Privacy Policy

Information we may collect

Depending on how you use AVAI products, we may collect information you provide directly, such as your name, email address, beta request details, feedback, screenshots, support requests, product questions, shopping context, and messages sent to AVAI.

For Shelf-Help, users may submit photos, labels, product packaging, ingredient panels, store shelves, shopping lists, recipes, location information used for nearby or deal-finding features, or deal-finding requests. For Avi Platform inquiries, users may submit project details, aviation planning questions, airport or site context, or professional workflow requirements.

We may also receive basic technical information such as browser type, device type, operating system, approximate usage time, error logs, and other information needed to operate, improve, and troubleshoot the service.

How we use information

We use information to provide product features, respond to questions, manage beta participation, troubleshoot issues, improve quality, evaluate product performance, communicate with users, prevent misuse, and develop AVAI products.

Feedback from beta testers may be used to improve prompts, user experience, language handling, deal-finding behavior, product explanations, and safety guardrails.

Photos, uploads, and user content

When you submit photos or other content, that content may be processed to answer your question or support the requested feature. Users should avoid uploading sensitive personal information, private documents, faces of people who have not consented, payment cards, government IDs, medical records, or confidential work materials unless a product explicitly supports that use and you are authorized to share it.

Location and deal-finding context

Some Shelf-Help shopping and Deal Finder features use location information to identify nearby stores, compare local options, estimate distance, and return geographically relevant shopping results. Location information may include a ZIP or postal code, city, neighborhood, store location, other location text entered by the user, or device location when the user chooses to share it.

When location information is provided, AVAI may convert it to approximate geographic coordinates or use coordinates supplied by the user's device. This information may be processed by AVAI and third-party map, search, or shopping service providers as needed to perform the requested Deal Finder search.

Users who prefer not to share device location can instead provide a less precise location such as a ZIP or postal code, city, country, neighborhood, or other location hint. Users can choose what location information to provide. Availability, pricing, distance estimates, and search results can change quickly and should be verified before traveling or purchasing.

Usage and product improvement data

AVAI may collect and analyze aggregated or de-identified information about how its products are used. This may include search topics, general geographic information such as city or country, language, feature usage, request volumes, response times, error rates, and other usage patterns.

For example, AVAI may record that a Shelf-Help user in Cairo, Egypt searched for red curry, without retaining information intended to identify the individual user for that analytics purpose. This information may be used to improve product quality, localization, reliability, performance, safety, and future features.

Sharing and service providers

AVAI may use third-party service providers for hosting, email, analytics, payment processing, AI model access, app distribution, customer support, or related operations. We do not sell personal information to advertisers. Information may be shared when needed to operate the service, comply with law, enforce terms, protect rights and safety, or complete a transaction requested by the user.

Retention and security

We keep information for as long as reasonably needed to provide the service, improve products, comply with obligations, resolve disputes, or maintain business records. We use reasonable safeguards, but no online service can guarantee perfect security.

Children

AVAI products are not intended for children under 13. Beta participation should be managed by adults. Parents or guardians should supervise any use by minors.

Your choices

You may contact AVAI to request access, correction, deletion, or limitation of information you provided, subject to reasonable identity verification and legal or operational requirements.

Contact

Privacy questions can be sent to privacy@avai-ai.com or info@avai-ai.com.